Membership Directory - Individual
Glenn Birkelev
Senior Director Customer Support Teams
About
Personal Profile: Passionate Leader, Unstoppable Enabler, Growth Architect.
I'm a seasoned leader and coach with a fire in my belly for empowering people and businesses to reach their full potential. My 20+ years of experience in leadership roles across diverse industries, from customer service to procurement, have equipped me with the expertise to ignite performance, optimize processes, and build winning teams.
Here's what I bring to the table:
People-first leadership: I believe in leading from the front, fostering a culture of trust, respect, and open communication. My team's success is my ultimate reward.
Sustainable growth: My data-driven approach ensures long-term, impactful improvements. I don't just chase KPIs; I build the foundation for consistent success.
Strategic vision: I see the bigger picture and translate it into actionable plans that drive results. I'm a master at problem-solving and turning challenges into opportunities.
Win-win solutions: Collaboration is my middle name. I navigate complex situations with diplomacy and build bridges across departments and industries.
Communication powerhouse: Whether it's a boardroom presentation or a team huddle, I connect with people on a human level and inspire them to take action.
My recent accomplishments include:
Leading Agoda's Customer Support team of 3,000+ professionals, delivering peace of mind to customers in 18 languages across multiple channels.
Growing Agoda's customer service team by 300% while improving efficiency and satisfaction metrics.
Enabled new KPI structures, Leadership Content, Training Material to ensure culture strenghtening and internal promotability of team members.
Implementing strategic initiatives, generating significant cost savings and optimizing supplier relationships during my time in Procurement and Strategic Partnerships
My interest to connect and partner with others:
Coach and mentor leaders in building high-performing teams and fostering positive company cultures.
Lead transformation initiatives that drive sustainable growth and business optimization.
Share my expertise through speaking engagements and workshops.
Intrigued? Let's connect! I'm always happy to grab a coffee (or tea!) and discuss how I can help you achieve your goals.
Bonus: Sign up for my weekly newsletter for insights on leadership, coaching, and personal development!
One Sentence Introduction: I am here to help you achieve your goals and become a better version of yourself
Primary Focus: Business / Entrepreneurship, Career Growth & Transition, Corporate Leaders & Teams, Life / Fulfillment
Coaching Specialities: Business, Career, Change Management, Coach Supervision/Mentoring, Conflict Resolution, Executive, Leadership, Life - Balance/Integration, Productivity, Teams
Professional & Life Experience: Executive, HR, Manager/Team Lead, Married, Speaker, Trainer
ICF Membership Number: 9867589
Credential: Member/Trained
Degrees & Certifications: Post Graduate Diploma in Digital Business
Website: https://www.birkelev.com
Email Address: glenn [at] birkelev.com